SHIPPING
Shipping Methods and Rates
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.
*Delivery of orders to remote areas or high order volumes may take longer than expected.
All orders must be sent to a registered Australian Postal Address.
PLEASE NOTE: We endevour to ship our products to our customers as quick as possible, but due to Covid, there may be some shipping delays.
Change of mind returns
We are happy to offer free change of mind returns with a full refund on any product you’ve purchased from www.glamaustralia.shop (to the extent permitted at law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.
Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery. We do not offer exchanges for change of mind returns.
We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.
We only accept returns purchased from https://www.glamaustralia.shop. Glam Australia beauty products purchased in all other locations must be returned to their original point of purchase.
How to start a return?
1. Confirm that you meet our return conditions (see Change of mind returns).
2. Contact our Customer Service team via our Contact Us page and select “Returns”.
To expedite your request, please include the below details:
• Order number
• Address
• Date of product purchase
• Product(s) requested to be returned
• Return reason
• Product condition (unopened, used, damaged, faulty)
3. Within 48 hours, a customer service representative will get in contact with you.
• For change of mind returns: a customer service representative will submit your return and email you the return shipping label
• For orders with other issues: a customer service representative will request that you provide a photo, and any other relevant details. For more information, see section “Issue with your order”
4. Package your item securely.
To reduce waste, you can re-use the packaging, if you no longer have this, you can use a similarly sized box.
5. Drop off your return at any Post Office.
You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.
6. You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.
If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.
If you should need further information regarding the return of any Glam Australia beauty products, please do not hesitate to contact us, and it would be our pleasure to assist you however we can.
Allergic Reactions
In the rare case of an allergic reaction, we will accept the return of your product.
If you experience any allergic reactions to Glam Australia beauty products, please stop use of the product immediately. In this rare and unfortunate situation, we will accept the return of your product. Please contact us to initiate this process. To the extent permitted by law, please provide us with a photo of the reaction and proof of purchase. We request that the product not be more than 15% used.
Faulty, Damaged or Incorrect Order
If you receive any products that are damaged or have been sent in error, please contact us to arrange an exchange, replacement or refund. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.
If you receive any products that have been sent in error please contact us. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.
Other
Glam Australia's products purchased from a retail store must be returned to that store.
We respectfully request that you always include a copy of the sales receipt. If you have purchased Glam Australia's products from an unauthorised retailer or other unauthorised source, we regret that we cannot assist you with any problems that you may encounter.
If you should need further information regarding the return of any Glam Australia products, please do not hesitate to email at info@glamaustralia.shop, and it would be our pleasure to assist you.
Order Status & Tracking
All orders will be issued with an Australia Post Tracking Number. This will be included in your Shipping Confirmation email sent to the email address provided at the time of purchase.
Track your order through Australia Post by entering your tracking number.
For any questions regarding the status of your order please contact info@glamaustralia.shop
Thank you!
CUSTOMER SERVICE TEAM 😘