Returns and Exchange

In the body of the email, please include the product(s) you would like to return and the reason(s), and our customer service team will take care of the rest.

Once you receive the label from our team, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy, as listed below, we will refund your order automatically (shipping costs excluded). If not, we will contact you and be more than happy to solve any issues and make it right for you.

All our  products can be returned or exchanged within THIRTY (30) days of the purchase date. This policy is only valid for orders made through www.glamaustralia.shop. Items purchased from other retailers cannot be returned or exchanged on our website.  In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

If you experience any problems in downloading your return label, please reach out to info@glamaustralia.shop with your order number, the products you’d like to exchange or return, and a short explanation of the reason, and we’ll take care of the rest.

Send your item/s to the following address:

Glam Australia

7 Crown Point 

Craigieburn, Vic.,  3064

Sorry, we can’t accept COD deliveries.